What if I don’t have a Google Business Profile?

No problem. Canvas Score will prompt you to create a Google Business Profile during setup. Click "Sign up with Google" and follow the guided steps to create and connect your profile.

What is Canvas Score and what does it do?

Canvas Score is a marketing automation platform that helps manage your online reputation and customer engagement. It connects with your Google Business Profile and, when applicable, your practice management system to sync contacts, send experience surveys, encourage referrals, and make it easier to respond to reviews in one place.

Does Canvas Score work on both desktop and mobile?

Yes. Canvas Score is available on desktop and in mobile apps through the Apple App Store and Google Play.

How long does setup take?

Setup only takes a few minutes. Sign in with your Google account, connect your Google Business Profile, and start adding contacts or sending surveys.

What types of businesses is Canvas Score best for?

Canvas Score is designed for any business with a Google Business Profile. It makes it easy to respond to reviews, send NPS surveys to gauge satisfaction, and promote referrals.

Where do I reply to reviews?

On desktop, click "Google Reviews" in the left menu. On mobile, tap "Reviews" at the bottom. From there, you can reply manually or use AI-assisted responses.

How do I add a new user?

Go to Account → Users → Invite User, then enter their email address to send an invitation.

How do I add a contact?

On desktop, go to Contacts in the left menu. On mobile, tap Contacts at the bottom. Add the customer’s name, email, phone number, and optional tags for organization.

Can I upload contacts in bulk?

Yes. You can upload a CSV file to add multiple contacts at once.

How does Canvas Score send messages?

Canvas Score sends messages via SMS text and/or email, depending on the options you select when sending surveys or campaigns.

How do I customize the message that gets sent to customers?

When sending a survey, you can customize your email or SMS signature and message so the outreach matches your brand and tone.

How do I send a Customer Experience Survey (NPS survey)?

Select one or more contacts, click Send Survey, choose SMS, email, or both, preview the message, and then click Send.

How are Promoters, Passives, and Detractors categorized?

By default: Promoters are 9-10, Passives are 7-8, and Detractors are 1-6 on the NPS scale. These ranges can be adjusted in Settings if needed.

How do I create a referral campaign?

Go to Referrals → Referral Incentive Offers → Create New Offer, then fill in your incentive details and message to launch a referral campaign.

Can I run multiple referral campaigns at the same time?

Yes. Multiple simultaneous referral campaigns are available in the Surge package.

What incentives can I offer for referrals?

Common incentives include digital gift cards, service credits, and product discounts. You can choose the incentive that best fits your business.

How are referral leads delivered to my team?

Referral submissions appear directly in the Canvas Score dashboard and can also trigger email or SMS notifications based on your settings.

What does the AI Review Response feature do?

The AI Review Response feature generates suggested replies to your Google reviews using customizable tone and language so you can respond faster and more consistently.

Can I edit the AI response before sending?

Yes. You can edit, refine, or regenerate an AI-suggested response before posting it to your Google Business Profile.

Will Canvas Score reply automatically for me?

No. Canvas Score never posts review responses automatically. You review and approve each reply before it is submitted.

Does Canvas Score integrate with my EHR or practice system?

Canvas Score integrates with select EHR and practice systems and continues to expand compatibility. Contact our team for the latest supported integrations.

Do I need an EHR system to use Canvas Score?

No. You can use Canvas Score with or without an EHR integration.

Which plans include automation?

Surge includes full automation. Echo and Pulse support manual or semi-assisted workflows.

Is Canvas Score month-to-month?

You can choose between monthly or annual billing options.

How many users are included?

Echo and Pulse include 1 user. Surge includes up to 3 users.

What if I need additional contacts, messages, or users?

Add-ons are available for additional contacts, messages, users, and more. Contact the Canvas Score team for pricing.

How do I update my payment method?

Go to Account → Billing to update your card information or billing details.

How do I upgrade my package?

You can upgrade packages directly through the Billing section or by contacting support.

How do I cancel my account?

Go to Settings → Delete Organization to cancel your account. Note that canceling will permanently remove stored data.

How do I set up my review widget?

Go to Integrations → Review Widgets → Create New Widget, customize the appearance, and generate your embed code.

What is the difference between popup and inline widgets?

Popup widgets display rotating reviews at the bottom of your site. Inline widgets display a testimonials section on a specific page. Both update automatically as new reviews are posted.

What do I do with the widget code?

Send the generated widget code to your website manager or developer so it can be embedded on your site.

Benefits of Adding Reviews to Your Website

Displaying real customer reviews builds trust and helps convert more visitors into clients. When potential customers see genuine, recent reviews directly on your website, they’re more likely to take action - whether that’s booking an appointment, requesting a consultation, or making a purchase.

Why Add Reviews to Your Website?

Build Instant Credibility

Showcase authentic, recent reviews that proves your quality and earns visitor confidence from the very first impression.

Stay Effortlessly Updated

Your widget automatically syncs with your Google Business Profile, displaying new reviews the moment they’re posted, no maintenance required.

Boost Your SEO Performance

Every review adds searchable, keyword-rich content to your website, signaling to Google that your business is active, trusted, and relevant, helping improve your search rankings naturally

Increase Engagement & Conversions

Visitors spend more time exploring your site and are more likely to take action when they see genuine customer experiences in real time.

Pop-Up Widget

The pop-up widget appears on your website as customers browse, showcasing your latest Google reviews in real time. It blends naturally with your design while keeping your most recent reviews front and center.

Inline Widget

For a more integrated look, the inline widget fits seamlessly into your website’s layout, a whole page that builds trust with new users. It’s eye-catching, has SEO-searchable text, and updates in real time.

Visitors spend more time exploring your site and are more likely to take action when they see genuine customer experiences in real time.

Strengthen Your Brand Image

Whether it’s the sleek pop-up or the embedded inline layout, your widget keeps your reputation visible and your brand looking modern, trustworthy, and connected.

With the Canvas Score Review Widget, your verified Google reviews automatically appear right where potential customers are already looking. Every new five-star review refreshes your content, boosts your visibility, and builds instant trust with every visitor.

If You Have Questions,

Visit our support resource center here to view more information or contact our support team.

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Benefits of Adding Reviews to Your Website

Why Add Reviews to Your Website?

Build Instant Credibility

Stay Effortlessly Updated

Boost Your SEO Performance

Increase Engagement & Conversions

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Inline Widget

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